New Technology Company to Add 1,000 Jobs to Windsor
Sutherland Global Services, an international operator of Business Process Outsourcing (BPO) and a leader in Information Technology Enabled Services (ITES) announced today that it will open a technology response centre at College Avenue and Huron Church Road in Windsor.The new facility will initially employ 75 - 100 technical customer service agents and will ramp up to over 1,000 employees over the next two years.
“We are very excited by the prospect of adding this new dimension to our knowledge based economy. We welcome Sutherland to our community,” said Windsor Mayor Eddie Francis. “Windsor has a great manufacturing base and knowledge based services such as those offered by Sutherland are exactly the kind of continuing economic diversification that we encourage.”
Mayor Francis, Ontario Economic Development and Trade Minister Sandra Pupatello, and the Honourable Dwight Duncan MPP-Windsor St. Clair, welcomed Sutherland to Windsor in a news conference today.
“This is a huge win for Windsor,” said Pupatello. “This investment is a real boost to this city’s economy and a vote of confidence in its highly educated workforce. These are the kinds of investments that help put Windsor and the rest of Ontario on the radar screen to attract other innovative businesses.”
Sutherland Global Services (SGS) will provide advanced technical support for personal computer users. The new Windsor operation, set to open December 15, 2006, will phase in hiring and training for technical support agents in diagnostics and troubleshooting. SGS will hire 75 agents starting mid-November and another 500 agents in March 2007. One thousand full time positions will be filled by March 2008.
Windsor is part of a growing trend as Ontario attracts more high-end technical support centers. This is meeting a North American consumer demand for technical support services closer to home.
“We’re grateful to Sutherland Global Services for choosing Ontario,” Pupatello added. “We know it’s because of the quality of Windsor’s workforce, and the competitive advantage Ontario offers through lower corporate tax rates, health care, and telecommunications costs.”
“This is great news for Windsor and this entire region,” said Duncan.
“This technical support centre is the result of our government’s aggressive efforts to bring good jobs and more opportunity to workers and families in this community. We’re helping diversify Windsor’s local economy and promote our strong, skilled workforce.”
Windsor is the third SGS operation in Ontario. The company operates two technical support centres in Sault Ste. Marie employing 1,300 people.
Citing the abundant skilled labour, the continued support of the Government of Ontario and the spirit of partnership demonstrated by the City of Windsor, Sutherland’s Chief Operating Officer Ashok Jain said, “We thank the Province of Ontario for being supportive of our investment and look forward to working with them and the people of Windsor in supporting the region’s economic growth.”
SGS offers technical support operations in business processes and information technology for a variety of clients.